To make a return, you have to sign in at Funidelia with your user details, remember you have 14 calendar days to process the return. After clicking on this section, click on the order that contains the products you wish to return, then select the products themselves and your reason for returning. When we receive the package in our warehouse we will proceed with the refund.
PLEASE NOTE: You must send the return back by your own means. Funidelia does not provide return labels
Please first check that your product meets the conditions specified in our return policy.
You must follow these steps to request a refund:
Enter your user account:
Sign in with your user details in the section you will find in the top right corner of the website. In the “Returns” section you will see the purchased products that you can return and the refund status or already made product changes.
Sometimes your products may not appear in this section and you cannot return them until 12/24 hours have passed since the delivery date. The reason for this delay is that a short period of time is required by the system to record the carrier data indicating the order has been delivered.
Select the products to return:You must select the products you want to return and specify a reason (only if you want, but it will help us a lot).
Prepare your package and complete the delivery note: Correctly package your return, including the printed and completed delivery note that you received via email with the confirmation of your order. You must organise the return with the delivery company of your choice and return your package appropriately packed within 14 calendar days to the address that we indicate in your user account.
From the moment you register your return in the webpage, you will receive a confirmation email with the instructions to follow to send us the products and receive the refund.
Remember to fill in the delivery note received by email with the shipping confirmation of your order. It is essential to keep the shipping receipt with the address of our facilities and the parcel tracking number.
Get your refund:As soon as we receive the returned products, we will start the refund process. If you paid by credit card or PayPal, the refund will be charged directly to the card or PayPal account. Remember that original shipping costs are not refundable.
If you want to change the size of the costume you have received, just follow the steps listed below and place a new order with the correct size. That means first you have to request a refund of the current order and then place a new order with the correct size.